Having a Supra or Stor-a-Key lockbox and not knowing the combination is a rather standard problem that comes up. Even in a real estate agency that tries to keep track of the various lockbox codes, this can be an issue.
The problem is that once a PIN or combination has been set there no way to open these devices without knowing it. Tons of people have found old lockboxes and wanted to use them but didn’t have the combination. Or sometimes a real estate agenct will simply lose track of the PIN number.
Sadly, you’re pretty much SOL if this happens to you. You quite simply need the combination that was set. There are NO backdoors.
Before we go blaming the manufacturer, Supra, we should realize that this makes the lockboxes more secure. If there was a backend workaround it would be out on the internet for all to discover. SOMEONE would post it and be able to gain access to all the houses that use the Supra Key lockboxes.
That said here are the original PDFs on how to change/reset the Supra and Stor-a-Key lockboxes. These are getting harder and harder to find so we have them here for posterity (and people having trouble openeing their lockboxes!)
Dial Combination Instructions
Pushbutton Model Instructions
So opening a Supra Lock Box is generally pretty easy – provided you know the combination to it! This is a generic set of instructions. Ok first up, you clear the lockbox using the bottom slide switch – you pull it towards the bottom. This “clears” the lockbox and makes it ready for you to … Continue reading
The DisplayKEY can show many different error codes. These can be seen in your manual that you got with the key. If you can’t find it, luckily we have a copy of the list online here: display_key_errorcodes.pdf This list should contain error codes for all the common issues. We hope this is helpful! Also, you … Continue reading
Here’s a helpful list of error codes for the Supra eKEY lockbox! ekey_error_codes
To open an iBox, press the enter button to turn on the keypad. Your keypad first displays “key updated” and then changes to “obtain key”. Press enter and your key will prompt you to enter your pin code. If you make a mistake you can use the down arrow key to backspace. Once you’ve entered … Continue reading
To open a Supra Key iBox shackle, you’ll need your updated active key and your 4 digit shackle code for the box. Each keybox has it’s own shackle code and only someone who knows this code can place a keybox on a listing or remove it. Here’s how to release the shackle on an iBox: … Continue reading
This might seem to be an obvious answer to a silly question. Where else would you put a lockbox but on the handle of the front door, right!? Well maybe sometimes, maybe even MOST of the time, but not always. Permanent outdoor placement is however the most commonly used method. This just makes it easier … Continue reading
When you’re selling your house, one way for the realtor to be able to have the key available to show prospective buyers is to keep a key lockbox on or near the property listing. A Suprakey lockbox (or a lockbox made by any other manufacturer for that matter) is simply a box that securely holds … Continue reading
A lot of people with Supra Key lock systems come to this site asking what they should do if they’ve forgotten the combination. In some cases, people come across old key lock systems owned by someone else, in other cases the combination has just been forgotten over time. Unfortunately, if you don’t know the combination … Continue reading
Ok, this thing is pretty cool. you know how most key rings are a pain in the ass? You have to pry them open with one finger, or a key, while you painstakingly slide a key on or off. It’s a process that can sometimes take several tries; it’s not convenient or fun or anything … Continue reading